Ethos Building Pty Ltd is committed to delivering a high-quality and professional service to its clients and we have a zero-tolerance approved towards behaviour that does not fully support this policy.
We expect the following of all contractors as a minimum – failure to comply with the following will result in termination of supply agreements:
• Neat and tidy personal appearance, removal of sunglasses, hats and boots (or fitting boot covers) when entering a customer’s home
• Well maintained, presentable and trade appropriate vehicles, parked appropriately (i.e. not blocking access or leaking oil on driveways)
• Well maintained and serviceable (tagged) tools of trade
• Appropriate use of drop sheets and/or other items to protect existing surfaces at all times
• High level communication and punctuality (i.e. communication with the customer or supervisor is expected when running more than 10mins late)
• Removal of all work-related rubbish to site bins (when provided) or removal from site altogether (when bins not provided)
• Never use client’s bins or personal tools/equipment to perform works, even if offered
• Use of appropriate phone etiquette – i.e. turn off phone during site meetings and customer introduction
• Never bring dogs, children or partners onto site
• No use of offensive language
• No smoking on site, internally or externally
• Discrimination or prejudice of any kind will not be tolerated on Ethos Building sites
It is Ethos Building’s strict policy that we do not provide trade recommendations to our customers to engage with privately. In the event that our customer approaches you to complete works on a private basis, these works must be completed after the contracted works with Ethos Building have been completed and the site has been handed over to the customer.
If this is not practical, the additional works must be referred to the job supervisor so that a written variation can be submitted to the customer for approval